Refund and Exchange Policy

By using this website, you agree to the following terms and conditions. The conditions have been compiled to be fair to both parties.

Should you not agree with any of the below mentioned conditions, we do not recommend that you use our service. 

 

Returns

We ask that you notify us within 48 hours if you are not happy with your online purchase. We understand things sometimes go wrong/don’t fit/go with the space you had the work in mind for. 

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Once your item has been delivered to you, you will have 48 hours to inspect your item for any damage or imperfections and notify us at info@driekie.com ; please make sure your order number is on this. From then, our returns policy lasts 7 days. You will have 7 days to courier the item back to us, using a trackable service. Once we receive your item, we will inspect it and either replace it or issue you a store credit. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable):

1. Any item not in its original condition, is damaged or missing parts for reasons not due to our error

You will be responsible for paying for your own shipping costs for exchanging an item for a different size. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. We will only carry the cost of return shipping if the reason for return is due to our own error. 

If you are shipping an item back to us, you need to be using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item and will not refund any items that have not been delivered to us. Please email us the tracking code so we can remain in the loop.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and the balance of your refund will be transferred to you, within 7 days.

Refunds will only be given for the following reasons: 

1. The item has arrived damaged or broken and we cannot replace it with a new one.  

Under no circumstances will once off commissioned items or vouchers be refunded or exchanged. Shipping costs will also not be refunded once your order has been processed.

Exchanges (if applicable)

We only replace items if they are defective or damaged.

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